How do I change my password?
Login using your existing password. Go to "my account" and click on the "change
password" link in the top right hand corner.
Do I have register to bid on an item?
Yes, if you want to place a bid on any item you have to register. You can do so
by visiting bidder register
What if I forget my password or username?
Just send us a quick email and we will get back to you as soon as possible
How do I bid on an item?
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Register for an account with mycharitywins.com by clicking on register in the top
right of any page.
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Choose an item that interests you and click on the item.
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On the right of the item page there will be a box called “bidding INFO” where you
can see the current bid status of the item. In the field “Your Maximum Bid” place
the amount you are willing to pay for the item and click “bid now”. A confirmation
box will appear confirming your bid, if you are happy with the amount click “bid
now”. (If you are not logged in you will be re-directed to a login page)
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You will receive a bid confirmation email for reference
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If your maximum bid is lower than someone else’s maximum bid you will receive an
email informing you that you have been outbid and you will need to place a higher
maximum bid.
All bids form a binding contract. Please email info@mycharitywins.com if you have any questions regarding
the terms and conditions.
What is a “reserve”?
It is useful for charities and donors to be able to set a minimum price at which
they are happy for an item to be sold for. If an item displays the text “reserve
not met”, the seller is not obligated to sell the item at that price. The reserve
is not visible to bidders and will only disappear once bidding has increased above
it.
If your maximum bid is the first to meet or exceed the reserve price, the effective
bid displayed will automatically be raised to the reserve price.
What is an “increment”?
An “increment” is the amount set by the seller that they want the item to increase
in value by per bid. For example if the increment is £10 and the current bid is
£100, the next allowed bid would be £110 (£100 + £10).
How do I pay?
The payment method is dependent on what the seller accepts. You will need to check
the “payments accepted” section on the right of an item page.
How do I know if I’ve been outbid?
If you have been outbid you will be sent an email from mycharitywins.com alerting
you that you have been outbid.
I want to find out more about an item, who can I contact?
You can contact us at info@mycharitywins.com
Is the amount I paid for an auction lot tax-deductible?
We suggest you speak to a professional tax advisor regarding deductions on items.
Can I retract a bid?
Unfortunately you are unable to retract bids. When you place a bid this forms a
legally binding contract and if you win the item you will be expected to purchase
the item.
How can my non-profit benefit from working with mycharitywins.com?
Our sister site mycharityservices.com has very useful information on the advantages of online auctions.
Can I donate to a charity of my choice?
Currently it is not possible to donate to a charity of your own choosing. However,
you can search through the list of charities holding auction on mycharitywins.com
and chose which one you would like to contribute towards.
Can I buy an item?
If the item you are interested in has the buy it now symbol in the bidding info
box then it is possible to buy the item without bidding.
I can’t find the answer I’m looking for, how can I get in contact?
You can email us at info@mycharitywins.com
or contact us on 0208 4819494
How much do we charge?
There is no initial cost for auction hosts when signing up. 10% commission is charged
for every lot sold on the site, however flat fees can be arranged for larger online
campaigns.